Refund policy
At mangzor.com, we value customer satisfaction. If you are not satisfied with the products you purchased, the following return and refund policies apply.
Return Period
You can request a return within 30 days from the date you received your order.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The product must be unused and undamaged.
- If possible, the product should be returned in its original packaging.
- Your order number must be provided when requesting a return.
Products that do not meet these conditions may not be accepted for return.
Return Process
To initiate a return, please contact us. After reviewing your request, we will provide you with the necessary instructions for the return process.
Once the product is received, we will check whether it meets the return conditions.
Refund
After the returned product has been received and inspected, the refund will be processed within 5–10 business days using the same payment method used for the purchase.
Return Shipping Cost
- If the product is not defective or incorrect, the return shipping cost is the customer’s responsibility.
- For defective or incorrectly sent products, the shipping cost will be covered by us.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving the product.
Contact
For any questions regarding returns or refunds, you can reach us through the following channels:
Email: mangzor@gmail.com
You can also contact us via our social media accounts.